摘要：国际标准ISO8402:1994中对质量的定义是:反映实体满足明确或隐含需要能力的特性总和。(PMBOK® Guide)—Fourth EditionQuality:The degree to which a ... [详情]

摘要：营运优势是保障企业生存成长的必要条件之一,营运优势的重要性,可以使企 业与众不同(Differentiation),而且可以永续经营(Everlasting)。 [详情]

摘要：Mary Munter, Guide to Managerial Communication, 4th edition, Prentice Hall, Tsing Hua University Press,1999 [详情]